Privacy Policy & Commitment

1. Overview

Welcome to BariApp ("we", "our", or "us"). We operate a WhatsApp-first queue orchestration and booking management platform via bariapp.in. This Privacy Policy outlines how we collect, use, and protect personal data when you book appointments at partner clinics, salons, or service centers.

2. What Information We Collect

To provide seamless queue token generation and timely notifications, we process only the necessary details:

• Contact Details: Your full name and 10-digit mobile phone number.
• Appointment Data: Selected date, time slots, service purpose, token numbers, and language preferences.
• Device Metadata: Basic browser cookies or local storage caching used solely to pre-fill your repeat details for faster bookings.

3. How We Use Your Data

Your information is used strictly for legitimate operational purposes:

• Generating digital queue tokens and organizing First-Come, First-Served (FCFS) waiting lists.
• Sending automated transactional WhatsApp alerts (e.g., confirmation passes, top-3 position updates) via verified secure webhooks.
• Enabling self-service rescheduling, cancellations, and business operational reporting for venue operators.

4. Data Retention (1-Year Standard Rule)

In alignment with standard industry practices and data minimization principles, completed appointment logs are securely maintained for an active duration of 1 year to assist business partners with historical auditing and accounts. Once this period concludes, records are securely purged from active operational storage.

5. Your Right to Erasure

You maintain full control over your information. You can request the immediate deletion of your personal data at any time prior to the 1-year window. Simply send a request to our grievance officer at help@bariapp.in, and your records will be wiped within 7 business days.

6. Third-Party Services & Limitation of Liability

We partner with trusted cloud providers and messaging infrastructure (such as Meta Cloud APIs) to transmit notifications. While we enforce strict encryption and security safeguards, BariApp is not liable for service interruptions caused by third-party telecom or API outages beyond our direct control.

7. Contact Us

If you have any questions or concerns regarding this policy or data management practices, please reach out directly at help@bariapp.in or call our support line at 9711160380.